Quality System Support

Need support creating or improving your RTOs Quality System?

Compliant and functional documents are essential for the smooth running of your RTO. We offer services to help improve your current policies and procedures or establish new, compliant sets based on your RTOs needs.

Need the Full Set?

We can support you in establishing a full set of effective and efficient processes that aid in the operation and everyday running of your RTO. These documents ensure that your RTO and the training and assessment being delivered within your RTO is compliant against the Standards for RTOs 2015.

Our ‘Full Set Quality System’ includes the below documents, all specific to your RTOs industry, methodologies, and culture:

  • Forms
    • Enrolment Form
    • Record of Conversation Template
    • Record of Worksite Visit Template
    • Checklist for Issuing a Certificate
  • Policies
    • Complaints and Appeals Policy
    • Marketing Policy
    • Industry Engagement Policy
    • National Recognition Policy
    • Fees and Refunds Policy
    • Transitioning and Teach out Policy
    • Continuous Improvement Policy
    • Training and Assessment Policy
    • Validation of Assessment Policy
    • Privacy Policy
    • Records Management Policy
    • RTO Management Policy
    • Third Party and Individual Contractor Policy
    • White Card Training Policy (if applicable)
  • Marketing
    • Student Handbook
    • Statement of Attainment Template
    • Full Qualification Template
    • Transcript of Results Template
  • Procedures
    • Enrolment Procedure
    • Transitioning and Teach Out Procedure
    • Data Security Breach Procedure
    • RPL and Credit Transfer Procedure
    • Continuous Improvement Procedure
    • Stakeholder Feedback Procedure
    • Validation of Assessment Procedure
    • Issuing of Qualifications Procedure
    • Student Support Procedure
    • RTO Reporting Procedure
    • Auditing Procedure
    • Trainer and Assessor Competence Procedure
    • White Card Procedure (if applicable)

Interested in a review?

We can support your RTOs current Quality System by auditing them against the Standards for RTOs 2015, and reviewing their effectiveness and relevancy to your RTOs industry, methodologies, and culture.

It’s important that a compliant and effective quality system is intertwined within your RTOs operations and method of training and delivery. An effective quality system is an effective RTO!


If you’re not sure where to start, just give us a call! We are more than happy to help, and are here to support your RTO needs. Consultations can be made over the phone, via online meetings, or onsite (dependant on RTOs location and current health guidelines).

Not what you’re looking for?

We offer a range of services to assist in your RTOs compliance and effectiveness of training. If you’re interested in how Finest Compliance can assist your RTO, feel free to contact us or send us a message below to discuss your specific needs.