Author: Carolyn Claridge The Standards for RTOs 2015 has a lot to say about how you manage complaints and academic appeals. In my time of auditing many RTOs over the years, I have to admit I rarely find a 100% compliant procedure which covers the requirements adequately. Either the procedure covers complaints but not appeals,…
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Author: Carolyn Claridge, Finest Compliance Quality: A common perception businesses have is the more competition, the decrease in quality. Competitors lower prices; which in turn lowers the worth of their products and services through the corners cut in the process. Of course this presupposes that price is essential to competitiveness. Whilst price plays a significant…
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Author: Carolyn Claridge I wrote this article for the VETIG Newsletter Summer edition, 2013 as a follow on article to the Mentoring for Success Think Piece. Please visit www.vetig.com.au for more information on the Vocational Education and Training Industry Group and how to become a member of this not-for-profit organisation representing vocational training in Australia.…
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Author: Carolyn Claridge I wrote this article for the VETIG Newsletter Summer edition, 2013. Please visit www.vetig.com.au for more information on the Vocational Education and Training Industry Group and how to become a member of this not-for-profit organisation representing vocational training in Australia. Recognise your greatest asset (and commercial lifeblood) – your people’s potential contribution;…
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