Tag: compliance

Is your Complaints and Appeals Procedure Compliant?

06/10/2021

Author: Carolyn Claridge The Standards for RTOs 2015 has a lot to say about how you manage complaints and academic appeals. In my time of auditing many RTOs over the years, I have to admit I rarely find a 100% compliant procedure which covers the requirements adequately. Either the procedure covers complaints but not appeals,…
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Linking Quality, Compliance and Continuous Improvement

03/01/2019

Author: Carolyn Claridge, Finest Compliance Quality: A common perception businesses have is the more competition, the decrease in quality. Competitors lower prices; which in turn lowers the worth of their products and services through the corners cut in the process. Of course this presupposes that price is essential to competitiveness. Whilst price plays a significant…
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