Author: Carolyn Claridge The Standards for RTOs 2015 has a lot to say about how you manage complaints and academic appeals. In my time of auditing many RTOs over the years, I have to admit I rarely find a 100% compliant procedure which covers the requirements adequately. Either the procedure covers complaints but not appeals,…
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Author: Carolyn Claridge I wrote this article for the VETIG Newsletter Summer edition, 2013 as a follow on article to the Mentoring for Success Think Piece. Please visit www.vetig.com.au for more information on the Vocational Education and Training Industry Group and how to become a member of this not-for-profit organisation representing vocational training in Australia.…
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Author: Carolyn Claridge I wrote this article for the VETIG Newsletter Summer edition, 2013. Please visit www.vetig.com.au for more information on the Vocational Education and Training Industry Group and how to become a member of this not-for-profit organisation representing vocational training in Australia. Recognise your greatest asset (and commercial lifeblood) – your people’s potential contribution;…
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