Author: Carolyn Claridge The Standards for RTOs 2015 has a lot to say about how you manage complaints and academic appeals. In my time of auditing many RTOs over the years, I have to admit I rarely find a 100% compliant procedure which covers the requirements adequately. Either the procedure covers complaints but not appeals,…
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Author: Carolyn Claridge Business Continuity (a.k.a “endurance”) is about building and improving the resilience of your RTO as a business; guaranteeing your sound financial position into the future. The aim is to continue your business operations and enable quick recovery from any type of disruption whether it be economic, environmental or people related. These past…
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Author: Carolyn Claridge, Finest Compliance Quality: A common perception businesses have is the more competition, the decrease in quality. Competitors lower prices; which in turn lowers the worth of their products and services through the corners cut in the process. Of course this presupposes that price is essential to competitiveness. Whilst price plays a significant…
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Context Finest Compliance takes our clients’ and their students’ rights to privacy seriously[1]. We are committed to managing and protecting both the company and personal information shared with us in good faith. Through this policy, Finest Compliance seeks to ensure that clients and students will be able to deal with us in confidence and that…
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Author: Carolyn Claridge The below Risk Register is certainly not exhaustive of risks identified with the potential to harm or negatively impact on your RTO; but it could be a start for you: Last updated 10/02/2018 Risk ID # Description of Risk Likelihood Consequence Impact Mitigation Actions Responsible Officer Change of grading since last…
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Author: Carolyn Claridge I wrote this article for the VETIG Newsletter Summer edition, 2016. Please visit www.vetig.com.au for more information on the Vocational Education and Training Industry Group and how to become a member of this not-for-profit organisation representing vocational training in Australia. Once you have identified the risks to your RTO, you need to…
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Author: Carolyn Claridge I wrote this article for the VETIG Newsletter Summer edition, 2016. Please visit www.vetig.com.au for more information on the Vocational Education and Training Industry Group and how to become a member of this not-for-profit organisation representing vocational training in Australia. Whilst many of us would already be aware of the risk rating…
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Author: Carolyn Claridge Prelude: I was asked recently to present at a national training conference. Those who know me well are aware of my distress at public speaking. Whilst I possess my training and assessment qualifications, I don’t think I am a natural in any way, shape or form, at getting in front of a…
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Author: Carolyn Claridge I wrote this article for the VETIG Newsletter Spring edition, 2015. Please visit www.vetig.com.au for more information on the Vocational Education and Training Industry Group and how to become a member of this not-for-profit organisation representing vocational training in Australia. Standard One of the NVR Standards for Registered Training Organisations 2015 states…
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